Warranty Policy

Limited One-Year Warranty

Jay King jewelry is covered by a limited warranty against manufacturing defects for one year from the original purchase date. Proof of purchase is required.

Warranty coverage applies to qualifying manufacturing defects only. All claims are subject to review and approval.

Exclusions

The manufacturer's limited warranty does not cover:

  • Normal wear and tear or deterioration from age and use

  • Accidental damage, breakage, or improper handling

  • Tarnish, discoloration, or damage caused by chemicals, moisture, cosmetics, or improper care

  • Stretch bracelet elastic that has weakened or deteriorated through normal use

  • Cleaning, polishing, routine maintenance, or restringing resulting from ordinary wear

  • Unauthorized alterations or repairs

Out-of-Warranty Merchandise

We do not provide repair services after the applicable warranty period has expired.

Watches and HSN Outlet Purchases

We do not provide battery replacement or watchband repair services for discontinued Jay King timepieces.

Merchandise purchased through the HSN Outlet is not eligible for our discretionary repair services. Any applicable original warranty obligations remain subject to their terms.

Warranty Review Requirements

Customers requesting a warranty review must submit the following through our Warranty Review Request form:

  • Original receipt or order confirmation

  • HSN item number

  • Original purchase date

  • Clear photographs of the jewelry and area of concern

  • Description of the reported issue

Submission of a request does not guarantee warranty coverage, repair, or replacement.

Shipping and Authorization

Do not send merchandise without written authorization from Jay King Cares.

If a claim is approved for further review, shipping instructions will be provided. Any applicable shipping, handling, or service charges will be communicated before proceeding.

Unauthorized shipments are not accepted for warranty processing.

HSN Orders and Additional Guarantees

For HSN order records, returns, refunds, or questions about guarantees advertised at the time of purchase, please contact HSN directly.

Any separately documented warranty obligations will be reviewed according to their applicable terms.